Refund policy

Onyx Customs FL - Strict Return & Refund Policy

Last updated: March 2026

This Return & Refund Policy is operated by Trinity Digital Company, doing business as Onyx Customs FL ("we", "us", or "our"). Due to the strict logistical requirements of our national distribution network, our return protocols are firmly enforced.

1. The 30-Day RMA Window & Absolute Condition Requirement You have strictly thirty (30) days from the date of delivery to request a Return Merchandise Authorization (RMA). To be eligible for a return, the component must be in brand-new, factory-sealed, uninstalled, and un-test-fitted condition.

  • The "Test-Fit" Clause: If a part shows any signs of installation—including bolt scuffs, thread locker residue, exhaust soot, greasy fingerprints, or plugged-in electrical connectors—the return will be immediately rejected and the part will be shipped back to you at your expense.

2. Packaging Integrity (Double-Boxing Mandatory) You must return the item in its original manufacturer packaging, with all manuals, hardware, and protective materials intact.

  • CRITICAL: Do NOT attach shipping labels, write on, or apply clear/duct tape directly to the manufacturer's retail box. All returns MUST be double-boxed. Returns received with compromised retail packaging will be outright rejected by our distribution centers, or subjected to a 50% repackaging penalty.

3. Restocking Fees & Non-Refundable Costs To align with the strict logistical policies of our B2B warehouse network and non-recoverable payment processing fees:

  • Restocking Fee: All approved buyer's-remorse returns are subject to a mandatory 20% Restocking Fee.

  • Shipping Costs: Original outbound shipping charges (even if subsidized or listed as "Free Shipping" at checkout) are strictly non-refundable and will be deducted from your total refund.

  • Return Freight: The buyer is 100% responsible for arranging and paying for return shipping via a trackable and insured carrier (UPS or FedEx recommended).

4. The RMA Routing Trap (Do Not Ship to Florida) Onyx Customs FL utilizes multiple distribution centers across the country.

  • You MUST obtain an RMA number and the correct warehouse destination address before shipping anything back.

  • WARNING: Do not mail your product to our corporate office in Boca Raton, FL, or the return address listed on your original packing slip without explicit RMA instructions. Packages sent to the wrong facility will be refused or will incur a secondary $45 freight forwarding fee, deducted from your refund.

5. Non-Returnable & Final Sale Items The following categories are strictly excluded from our return policy. No exceptions:

  • Electrical & Tuning Components: ECUs, wideband sensors, wiring harnesses, gauges, and flash tuners. Once the factory seal is broken, they are yours.

  • Hazardous Materials: Flammable liquids, aerosol filter oils, lubricants, and fuel system components that have been exposed to gasoline or E85.

  • Fabricated/Custom Orders: Custom-cut hoses, welded components, or special-order LTL freight items.

  • Clearance/Final Sale: Any SKU explicitly marked as final sale.

6. Warranty Claims vs. Returns (Defective Parts) Onyx Customs FL acts exclusively as a retailer. We do not manufacture the products we sell.

  • Installed Defective Parts: If a part fails after installation, it is no longer eligible for a standard return. It must be processed as a Warranty Claim directly with the original manufacturer (e.g., AEM, K&N, Vibrant).

  • We do not authorize refunds for broken, installed parts. We do not compensate for labor, dyno time, towing, or collateral engine damage under any circumstances.

7. Refund Processing Timeline Once your RMA is received at the designated warehouse, please allow 5 to 7 business days for the engineering team to inspect the part for installation marks or missing hardware.

  • Upon passing inspection, your refund (minus the 20% restocking fee and original shipping costs) will be issued.

  • Please allow an additional 3 to 7 business days for your credit card provider or bank to post the funds to your account.

Contact for RMA Initiation: Email: contact@onyxcustomsfl.com You must include your Order Number, part number, and clear photos of the unopened product to initiate an RMA.